SYDNEY, Australia – Tender Loving Care proudly celebrates a remarkable achievement as Amera Zaki, our National Customer Care Manager, has been named The Most Outstanding Customer Care and Support Coordination Manager in the Disability Sector in Australia at the prestigious 2025 Enablement Awards.
This honour, awarded under the Disability Services category, recognises Amera’s exceptional ability to lead with empathy, innovate with purpose, and deliver measurable, life-changing outcomes for people with disabilities across Australia.
A Leader Who Sets the Standard
Amera is more than a manager. She is a catalyst for change. Her leadership has redefined what customer care and support coordination mean in the disability sector, championing an approach that blends operational excellence with deeply human connection. Through her vision, she has inspired her team to go above and beyond, ensuring every participant receives personalised, respectful, and empowering support.
Her work has transformed individual lives and set new benchmarks in service delivery, influencing best practices across the industry.
“This award is not just for me, it is for every team member, participant, and family who has trusted us with their journey,” said Amera. “Every success story we create together fuels my passion to keep raising the standard of care and inclusion.”
Recognising Excellence in Disability Services
The Enablement Awards, presented in Sydney, shine a spotlight on individuals and organisations who are breaking barriers and setting new standards in disability care. These awards acknowledge leaders who:
- Drive innovation and elevate performance
- Develop transformative service models
- Anticipate and embrace emerging trends
- Deliver outstanding customer experiences
- Inspire others through leadership and advocacy
“I believe true excellence in care comes from listening deeply, understanding the unique needs of every person, and building trust that lasts a lifetime,” Amera added. “I am grateful to be part of an organisation that shares these values and empowers me to make a real difference.”
A Rigorous, Merit-Only Selection Process
Winners are chosen through a meticulous evaluation process, with each finalist measured against the question:
“Is this claimant the best performed, most meritorious, most innovative, and most courageous in the category?”
Only the most exceptional candidates earn this distinction, and Amera’s achievement firmly places her among the best in the nation.
Celebrating Sector-Wide Impact
The Enablement Awards span an extensive range of categories, from Specialist Disability Accommodation (SDA) to Mental Health Services, Community Partnerships, and Innovation. By recognising leaders like Amera, the awards aim to inspire an industry-wide commitment to excellence and inclusion.
About Tender Loving Care
Tender Loving Care Disability Services is a trusted, NDIS-accredited provider dedicated to empowering people with disabilities to live more independently and inclusively. Serving communities across Sydney, Brisbane, and Melbourne, we deliver a wide range of supports including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Allied Health services, Flexible Supports, and Day Programs.
Our mission is simple yet powerful. We aim to enhance the quality of life for every participant through compassionate, person-centred services that create opportunities and foster belonging.